Service & Support – Spinks USA
Reliable Support for EPIC Pad Printing Machines & Consumables
At Spinks USA, we understand that machine uptime and print quality are critical to your success. That’s why our dedicated service and support team ensures your EPIC pad printing machines, inks, clichés, and pads perform at their best. From preventive maintenance to on-site repairs and genuine OEM spare parts, we provide everything you need to keep production smooth, consistent, and cost-efficient.
Our Service Offerings
Preventive Maintenance
Planned service visits to calibrate, clean, and optimize your EPIC machines.
- Machine calibration & health checks
- Pad and plate inspection
- Consumables (inks, cups, rings)
On-Site Repair & Technical Support
Fast response on-site troubleshooting and repair by certified engineers
- Mechanical, electrical & pneumatic fault correction
- OEM spare parts replacement
- Quick recovery to minimize downtime
Remote Diagnostics
Instant support via phone or video, helping you resolve issues quickly.
- Remote troubleshooting and guidance
- Process tuning support
- SOPs and checklists for operators
Installation & Training
Expert setup and training programs to maximize performance.
- Machine installation and commissioning
- Operator training for pad/plate changeovers
- Maintenance team training
Genuine Spare Parts & Consumables
Access original EPIC pads, clichés, inks, and accessories with full traceability
- OEM-quality pads, plates, cups, and rings
- PLC modules, electronics, and spares
- Reserved stock for AMC customers
Annual Maintenance Contracts (AMC)
Customizable contracts with guaranteed service levels.
- Standard, Plus, and Priority SLAs
- Response time commitments
- Scheduled machine health checks & reports
FAQs
What details should I share when requesting service?
Provide your machine model, serial number, photos/video of the issue, and recent process changes.
Do you offer training for operators and maintenance teams?
Absolutely. We provide comprehensive training during installation and refresher training on request.
How can I order spare parts or consumables?
Contact our support team with the part number, machine serial, and shipping details. AMC customers enjoy priority fulfillment.
Can you optimize my pad printing process?
Yes, our applications team can recommend pad, ink, and cliché combinations for better quality and efficiency.